We at Old Stone Vets, provide our own “Out of Hours” service 24hrs a day 365 days a year. This means that one of our vets with access to your animals clinical records will see you at one of our surgeries (Mainly at our Alston surgery as this is where we have operating facilities). When you ring any of our surgery numbers out of hours, you will be directed to the emergency vet on call for true emergencies. Please remember that bookings or general advice should be sought during normal opening hours. The emergency line is for emergencies only please. The vet on call will take details, discuss your animals condition and decide whether an Out of Hours consultation is necessary. They will advise you of the initial cost of £175 for an out of hours consult and direct you to the surgery most appropriate for your animals treatment. We do require payment at the time for Out of Hours services provided.
Occasionally if an emergency surgical procedure is necessary, more staff may be needed to facilitate safe operational procedures. You (“the client”) will be billed for the extra costs of any further staff requirements in these rare circumstances.
Prices for certain operations out with routine procedures vary on size, time, patient and severity. We always keep clients informed of costs of all treatments throughout the procedure.